1. Do you have extended customer service hours?
Yes, KENTECH's customer service desk is staffed from 8 a.m. to 10 p.m., Monday-Friday, EST, to accommodate a full range of client time zones. Our customer service associates are available via phone, fax and e-mail. We also provide a 24-hour emergency hotline for after-hours occupational health screening needs.
2. How do you ensure superior customer service?
KENTECH prides itself on expert customer service support. The position of “customer service associate” is the highest attainable on our operations team, and all associates are promoted from within only after working in other operations departments, and demonstrating a thorough understanding of our policies and processes. This approach to customer services ensures our clients highly educated resources to resolve issues and inquiries.
3. Are you insured against the various risks faced by your company?
Yes, KENTECH carries all the requisite commercial general liability, professional liability (errors and omissions), employers’ liability, and worker compensation polices—all with A-rated insurance carriers.
4. Can your company provide services nationwide?
Yes, KENTECH is a national firm with full capability to provide our services throughout the United States and beyound. In fact, we specialize in the development and execution of customized applicant screening programs for large national organizations.
5. Can your company provide services internationally?
Yes, KENTECH routinely provides services throughout the world, covering the Americas, Eastern and Western Europe, Asia Pacific, Middle East, and Australia.
6. Do you have a Web-based report management system?
Yes, the ekentech.com Web-based report management system is a secure, customizable interface employers can access anytime to order, track, and view our background screening, occupational health screening, and DOT compliance services. The system also provides management reporting capability, and full archive of screening reports.
7. How do you secure and protect confidential client data?
We ensure the privacy and integrity of clients’ data and applicant screening information through comprehensive security measures in the areas of information technology and our physical locations. Our reporting system is available only to authorized, authenticated users, and all transmitted information is encrypted. Access to our physical locations is protected through iris scan biometric technology, badge access systems, video cameras, motion detectors, protective window film, and 24/7/365 security monitoring.
8. Are you able to integrate your services with our HRMS system?
Yes, we create customized integrations of our services with all of the leading applicant tracking systems and HRMS technologies.
9. Can you “score” the results of our screening against our company’s criteria?
Yes, through KENTECH's Report Scoring System tool, you can develop objective hiring criteria that our system applies to each report as it is completed, and then delivers a “pass,” “review” or “fail” score based on report results.
10. Are your processes compliant with the Fair Credit Reporting Act (FCRA)?
Yes. KENTECH is a consumer reporting agency (CRA), and as a member of NAPBS we adhere to all requirements of the Fair Credit Reporting Act (FCRA) and any analogous state laws.